Mount Prospect Public Library: Research Assist – Research Services Dept

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Employer/Library: Mount Prospect Public Library
Library Type: Public Library
County: Cook
Position: Research Assist – Research Services Dept
Full Time or Part Time: Part Time
Hours: see schedule posted
Salary: $14.80 per hour

Part-time position available. The Research Services Assistant staffs the Research Services public desk and is responsible for providing basic information services, ready reference and computer assistance to adult patrons in-person, online and on the phone. Bachelor’s degree and computer skills required. $14.80 hourly pay.

Schedule (average 11 hours per week)
Thursday 5 pm to 10 pm
Every other weekend:
Saturday 9 am to 5 pm
Sunday noon to 5 pm

To Apply

Application Deadline: Open until filled
Application Note: Email resume and cover letter to: jobs@mppl.org  Or complete paper application available at the Library
Application Contact: Human Resources
Apply To:
Mount Prospect Public Library
10 S. Emerson
Mount Prospect IL 60056
Email address: jobs@mppl.org
Web: https://mppl.org/about-us/jobs/
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Mount Prospect Public Library: Fiction/AV/Teen Assistant, 2 positions open

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Employer/Library: Mount Prospect Public Library
Library Type: Public Library
County: Cook
Position: Fiction/AV/Teen Assistant
Full Time or Part Time: Part Time
Hours: See schedules posted
Salary: $14.80 per hour

Two part time positions available. The Fiction/AV/Teen Assistant staffs a busy popular materials service desk serving both adults and teens, and may have additional tasks and projects to work on. Bachelor’s degree and computer skills required. $14.80 hourly pay.

Please specify if you have a Position preference

Position A (average 17 hours per week)
Extra tasks include program assistance for teen librarians; scheduling flexibility and an enthusiasm for working with teen patrons are desired.

Tuesday 2 pm to 6 pm
Wednesday 2 pm to 6 pm
Thursday 2 pm to 6 pm
Friday 4 pm to 8 pm

Participation in weekend rotation (roughly 1 in 10):
Saturday 9 am to 5 pm
Sunday noon to 5 pm

OR

Position B (average 25 hours per week)
Extra tasks include assistance with collections, particularly movies and television. Flexibility for program assistance is desired. IMRF position.

Monday 1 pm to 6 pm
Tuesday 1 pm to 6 pm
Wednesday 5 pm to 9 pm
Thursday 1 pm to 6 pm
Friday 1 pm to 6 pm

Participation in Friday evening rotation (roughly 1 in 9):
Friday 6 pm to 10 pm
Participation in weekend rotation (roughly 1 in 10):
Saturday 9 am to 5 pm
Sunday noon to 5 pm

To Apply

Application Deadline: Open until filled
Application Note: Email resume and cover letter to: jobs@mppl.org  Or complete paper application available at the Library
Application Contact:
Human Resources
Apply To:
Mount Prospect Public Library
10 S. Emerson
Mount Prospect IL 60056
Email address: jobs@mppl.org
Web: https://mppl.org/about-us/jobs/

Mount Prospect Public Library: Circulation Assistant – 2 positions open

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Employer/Library: Mount Prospect Public Library
Library Type: Public Library
County: Cook
Position: Circulation Assistant
Full Time or Part Time: Part Time
Hours: See schedules posted.
Salary: $11.67 per hour

Two part time Circulation Assistant positions available. Major duties include staffing service desk and related circulation duties. Customer service experience highly desirable. Computer skills required. High school diploma required. Required to pass a skills exercise on the alphabetical and numerical arrangement of library materials. Bilingual a plus. $11.67 hourly pay.

Please specify if you have a schedule preference

Schedule #12 (average 13 hours a week):
Tuesday 5 pm to 10pm
Friday 5 pm to 10pm
Weekend C:
Saturday 9 am to 5 pm
Sunday noon to 5 pm

Schedule #1 (average 10.5 hours a week):
Friday 5 pm to 10pm
Weekend A and C (every other weekend):
Saturday 11 am to 5 pm
Sunday noon to 5 pm

For full job description:https://mppl.org/about-us/jobs/

To Apply

Application Deadline: Open until filled
Application Note: Email resume and cover letter to: jobs@mppl.org

Or stop into the Library to complete a paper application

Application Contact: jobs@mppl.org
Apply To:
Mount Prospect Public Library
10 S. Emerson
Mount Prospect IL 60056
Email address: jobs@mppl.org
Web: https://mppl.org/about-us/jobs/

Northwestern University: User Support Specialist Associate

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Employer/Library: Northwestern University
Library Type: Academic Library
County: Cook
Position: User Support Specialist Associate
Full Time or Part Time: Full Time
Hours: 37.5/week
Salary: Starts at $21.23/hour

Job Summary

Responds to users to resolve problems associated with the Library’s applications and services primarily at Mudd Library, but also at the Main libraries. Diagnoses problem source through analysis, testing and discussions with users and peers. Provides support for Library staff and public desktop computing environments running Windows and OS X, including installing, diagnosing, repairing, maintaining, and upgrading desktop hardware and software, to ensure optimal workstation performance. Coordinates with other user support staff, system admins and project managers to resolve problems. Follows up with users to ensure problem resolution and develops supporting documentation of all activities. Responsible for providing support for Library active learning classrooms and group study spaces as well as MakerSpace.

Principal Accountabilities

Planning

  • Recommends application changes to address frequent support issues encountered by users.
  • Recommends changes to processes to increase efficiency and effectiveness of applications.
  • Plans, schedules and coordinates with other technical groups to work through project deliverables, issue resolution or service fulfillment.

Administration

  • Develops documentation for all support activities and problem resolutions. Focus is on public technologies and services supported by IT.
  • Attends training sessions and meetings regarding updates and/or enhancements to organizational area’s applications.
  • Communicates with Library staff concerning needs and enhancements to public computers and attends user meetings to gain knowledge of users’ evolving business.
  • Drafts training documents and trains users, staff and students on use of applications and services such as 3D software, imaging and wireless displays.
  • Creates basic project plans showing tasks, sequence and people resources.

Development

  • Provides troubleshooting/triage assistance to users in a courteous and professional manner.Responsible for answering and responding to incoming Technical Support calls and /or e-mails regarding desktop problems
  • Recommends solutions to general problems, questions and inquiries encountered by clients according to established practices.
  • Installs, configures, tests, and maintains end-user (staff and public) workstations, printers, and related hardware and software in order to deliver a stable desktop environment.
  • Provides printer support for both staff and public printing
    • Updating and deploying print drivers
    • Works with vendor to manage public printing and scanning. Coordinates changes with Windows sysadmin engineers

Performance

  • Coordinates with internal and external technical support personal to resolve internal reported issues.
  • Performs onsite analysis, diagnosis, and resolution of complex desktop problems for end users and recommends and implements corrective solutions as needed.
  • Manages technologies in Library active learning classrooms spaces and group study spaces including Creston equipment and wireless displays.
  • Provides support and maintains 3D printers and scanners for Library MakerSpace
  • Provides support for the OneButton studio and Lightboard room
  • Reviews and resolves service outages.
  • Other duties as assigned.

Minimum Qualifications:

  • Successful completion of a full 2-year course of study in an accredited college or university leading to an associate’s or higher degree; OR appropriate combination of education and experience.
  • No experience required.

Minimum Competencies:

  • Communication: Balancing listening and talking; communicates effectively one-to-one and in groups; writes precise, well-organized emails and proposals while using appropriate vocabulary and grammar; gives clear and manageable instructions.
  • Organization: Plans, organizes and schedules in an efficient, productive manner; anticipates contingencies and pays attention to detail; targets projects or initiatives that require special attention and focuses on key tasks when faced with limited time and/or resources.
  • Multi-Tasking: Demonstrates ability to work on multiple projects simultaneously.
  • Efficiency: Planning ahead; managing time well; anticipates contingencies and pays attention to detail; targets projects or initiatives that require special attention and focuses on key tasks when faced with limited time or resources; thinking of a better way of doing things.
  • Collegiality: being helpful, respectful, approachable, and team orientated; building strong working relationships and a positive work environment.
  • Problem Solving/Analysis: Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
  • Willingness to Learn:Strong desire to develop and grow in knowledge and experience; learn new programs and technologies

Preferred Qualifications:

  • 1-2 years’ experience in technical support, or user service, in an information technology environment or other relevant experience required.
  • Experience as both an end-user and administrator in service areas such as user support, desktop support, help desk management, and documentation or other relevant experience required.
  • Basic knowledge and experience supporting computer desktop Operating Systems such as Windows (Windows Vista/Win7/Win2010).
  • Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor’s or higher degree
  • Experience with 3D printing and scanning
  • Experience with Crestron Technologies

Working Conditions:

  • This position may require occasionally lifting and moving of IT equipment that could weigh up to 20 pounds.

To Apply

Application Deadline: Open until filled
Application Note: Visit NUHR and search for Job ID 32677
Apply To:
Northwestern University Libraries
1970 Campus Drive
Evanston IL 60208
Web: http://www.library.northwestern.edu/about/library-jobs/staff-jobs/index.html

St. Charles Library: Circulation Associate Part Time

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Employer/Library: St. Charles Library
Library Type: Public Library
County: Kane
Position: Circulation Associate Part Time
Full Time or Part Time: Part Time
Hours: 15 hours a week: M 3 – 6 pm; TH 12 – 3 pm; F 6 – 8 pm; Alternating Saturdays 12:30 -5 pm; Alternating Sundays 11:30 – pm (weeks 1 and 3)
Salary: Hourly Rate: • Starting at $12.72 per hour, depending on experience.
  • Provides public service to include checking library materials in and out, maintaining patron accounts in the collection of fines and fees, and registering and issuing patron cards.
  • Performs telephone receptionist duties, ascertaining the nature of the call, and personally assists the caller or directs the caller to the appropriate individual or department; answers patron inquiries and refers to appropriate area/staff member; interacts extensively in person with patrons, staff, outside agencies and other libraries.
  • Directs patrons to the general location of library materials, library equipment, and other departments; assists patrons with use of computers and printing services.
  • Maintains and files various records and reports.
  • Assists patrons with any questions regarding their account.
  • Files holds by placing materials in appropriate order on shelving units.
  • Updates computer records as required.
  • Sorts returned library materials and either personally shelves materials or places them in the designated area for shelving; processes reserved library materials.
  • Inspects returned library materials for damage; refers defective materials to appropriate staff.
  • Accepts payments for fees and notates patron record.
  • Routes incoming and outgoing materials as required.
  • Maintaining confidentiality of patron records and transactions.
  • Contributes to the efficiency and effectiveness of the Library’s service to its patrons by offering suggestions and directing or participating as an active member of a team.
  • Represents the organization with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.

Qualifications – Candidate should possess skill in:

  • Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
  • Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
  • Understanding and following oral and written instructions.
  • Maintaining confidentiality of patron records and transactions.
  • Maintaining accurate records of work performed.
  • Performing basic arithmetic calculations.

Education and Experience:

High school diploma/GED; AND one (1) year of customer service or library operations support experience; OR an equivalent combination of education, training and experience.

To Apply

Application Deadline: Open until filled
Application Note: Applications can be found at http://www.stcharleslibrary.org/employment
Electronic applications and resumes may be sent to: applicants@stcharleslibrary.org
The St. Charles Public Library is an Equal Opportunity Employer
Application Contact: Human Resources, C. Matthews
St. Charles Public Library
One South Sixth Ave
St. Charles IL 60174
Email address: applicants@stcharleslibrary.org
Web: http://www.stcharleslibrary.org/employment
Phone: 630-584-0076
Fax: 630-584-9262

Downers Grove Public Library: Library Assistant- Children’s Services

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Employer/Library: Downers Grove Public Library
Library Type: Public Library
County: DuPage
Position:  Library Assistant- Children’s Services
Full Time or Part Time: Part Time
Hours: 20 hours per week; includes some nights and weekends
Salary: $16.00/hr

Children’s Services Library Assistant, Downers Grove Public Library

Do you enjoy working with children and their families to provide them with fun and educational programs and opportunities? Do you have a love of children’s literature and trends? Are you committed to providing excellent customer service to all patrons? If so, the Kids Room is looking for you!

Children’s Services Library Assistants work at the Kids Room service desk answering reference questions and providing reader’s advisory service to children and their families. Assistants also present programs to children of all ages, both inside and outside of the library. We are looking for candidates who:

  • Provide excellent customer service to the public
  • Have experience working with children
  • Are adept at using technology and feel comfortable sharing that knowledge
  • Are willing to read and learn about children’s literature
  • Possess great communication and organization skills and have the ability to work independently

There are currently two openings for this position. These openings are year-round, part-time positions averaging 20 hours per week, including some nights and weekendsThe starting salary is $16.00 per hour and benefits include IMRF, vacation, and sick leave.

Applications and resumes should be submitted to: Allyson Renell, Children’s Services Manager, at arenell@dglibrary.org by Sunday, December 31, 2017. Application forms are available at the Circulation Service Desk or on our website at dglibrary.org.

The Downers Grove Public Library is an equal opportunity employer.

To Apply

Application Deadline: Sunday, December 31, 2017
Application Note: Applicants should submit resume and application to Allyson Renell, Children’s Services Manager, at arenell@dglibrary.org. Applications forms are available at the Circulation Service Desk or on our website at dglibrary.org/jobs
Application Contact: Allyson Renell
Apply To:
Downers Grove Public Library
1050 Curtiss Street
Downers Grove IL 60515
Email address: arenell@dglibrary.org
Web: http://dglibrary.org/jobs

Bloomingdale Public Library: Circulation/Tech Services Assist

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Employer/Library: Bloomingdale Public Library
Library Type: Public Library
County: DuPage
Position: Circulation/Tech Services Assist
Full Time or Part Time: Full Time
Hours: position includes day, evening, and weekend hours
Salary: This position reports to the Circulation and Technical Services Department Head and starts at $15.18/hour plus benefits.

This full-time position includes day, evening, and weekend hours in the Circulation/Technical Services Department.

Primary duties include retrieving MARC records for library materials using the OCLC cataloging utility, entering short bibliographic records for library materials in the database, overseeing outsourced cataloging projects, and editing previously cataloged materials in the database. Other duties include assisting with the migration to the SWAN consortium, materials processing, working as a supervisor at the Circulation Desk, assuming responsibility for the Circulation/Technical Services department in the absence of the department head, assisting with the department schedule, and other responsibilities as assigned.

Ideal candidates will have excellent interpersonal and communication skills, dedication to positive patron interactions, be able to work independently, and be able to adapt quickly and easily to change while maintaining a positive attitude.

This position requires a high school diploma or equivalent with the completion of an LTA certification or bachelor’s degree is strongly preferred. Previously supervisory experience is a plus. 2 years related Circulation or Technical Services experience in a comparable business, organization, or library is required.

To Apply

Application Deadline: Friday, December 15, 2017
Please submit a résumé, cover letter, and three professional references by 5:00 p.m. on Friday, December 15 via email to jobs@mybpl.org. No phone calls, please. Christine Sporleder Circulation/Technical Services Department Head
Apply To:
Bloomingdale Public Library
101 Fairfield Way
Bloomingdale IL 60108
Email address: jobs@mybpl.org
Web: http://www.mybpl.org

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