TITLE: Technical Services Associate I DEPT.: Technical Services
REPORTS TO: Technical Services Manager CLASSIFICATION: Non-Exempt
Perform responsibilities in technical areas of specialization in accordance with the policies and procedures of the Palatine Public Library District.
1. Order, receive, invoice, withdraw, and claim materials in the Innovative database.
2. Prepare orders for materials and place orders with appropriate vendors.
3. Process and label materials.
4. Enter and edit records in the database.
5. Maintain standing order database and files.
6. Perform database cleanup.
7. Sort mail for appropriate departments.
8. Resolve minor material order issues with vendors.
9. May maintain inventory and presentation of book nook.
10. Order department supplies.
11. Participate in department meetings, library meetings and serve on library committees as appropriate.
12. Continue professional development by attending conferences, workshops, etc. in order to maintain current expertise in appropriate areas.
13. Complete special projects as assigned.
Performs other miscellaneous duties as assigned.
Minimum Qualifications:
High School diploma or equivalent.
3-6 months customer service and/or data entry experience desired.
Office & Library Job Description Page 1 of 3 November 2014
Technical Services Library Associate I
• Ability to work with efficiency, skill, accuracy and appropriate speed
• Knowledge of and ability to carry out policies and procedures
• Ability to read library material labels in order to comprehend and put in correct order
• Ability to alphabetize correctly and to understand numerical arrangement utilizing the decimal point (Dewey Decimal Classification)
• Ability to accurately retrieve information and materials from shelves
• Ability to work collaboratively as a member of a team
• Communicates effectively in English, both orally and in writing
• Ability to read and understand written information and instructions
• Ability to read information from computer monitors
• Ability to adapt communication style
• Ability to communicate skillfully, accurately and pleasantly in person, on the telephone, via email, and online
Customer Service
• Ability to use good judgment following procedures in support of library policies
• Ability to empathize and relate to patron needs, exploring beyond the initial question to determine the actual information desired
• Ability to work effectively and courteously with staff
• Ability to work efficiently and calmly during busy periods and with frequent interruptions
• Ability to handle emergency situations in a calm, capable manner
• Ability to provide excellent customer service at all times
• Ability to handle multiple tasks and efficiently organize work
• Ability to exercise initiative and to make appropriate independent decisions
• Ability to work in a supportive manner with colleagues and managers
• Ability to consistently complete and follow-up on departmental jobs
• Knowledge of library policies and procedures
• Knowledge of materials/services available at the Library
• Knowledge of physical organization of the building and functions of the various departments within the Library
• Ability to type and enter data into computer accurately Job Description Page 2 of 3 November 2014
Technical Services Library Associate I
• Proficiency in the use of personal computing technologies, including: desktops, laptops, tablets, current operating systems, and Internet applications required
• Knowledge of Windows platforms and Windows Office Suite (Word, Excel, PowerPoint, Outlook, Publisher and Internet Explorer)
• Knowledge about and/or experience communicating via social media channels
• Fluency in successfully searching library catalogs and research databases
• Experience with integrated library systems (Innovative systems preferred)
• Ability to troubleshoot minor problems with computers and peripherals
• Demonstrates ease and comfort with emerging technologies
Supervisory Responsibility:
Library staff and management
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the functions of this job.
Physical requirements include: speaking, hearing, vision and keyboarding ability sufficient to adequately perform the job, ability to push/pull up to 50 pounds and lift and carry up to 20 pounds occasionally.
Working Conditions:
Work is performed in a typical library environment. Full or part-time position. May require some weekend and evening work.