Palatine Public Library – Technical Services Associate I

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TITLE: Technical Services Associate I DEPT.: Technical Services
REPORTS TO: Technical Services Manager CLASSIFICATION: Non-Exempt
Perform responsibilities in technical areas of specialization in accordance with the policies and procedures of the Palatine Public Library District.
1. Order, receive, invoice, withdraw, and claim materials in the Innovative database.
2. Prepare orders for materials and place orders with appropriate vendors.
3. Process and label materials.
4. Enter and edit records in the database.
5. Maintain standing order database and files.
6. Perform database cleanup.
7. Sort mail for appropriate departments.
8. Resolve minor material order issues with vendors.
9. May maintain inventory and presentation of book nook.
10. Order department supplies.
11. Participate in department meetings, library meetings and serve on library committees as appropriate.
12. Continue professional development by attending conferences, workshops, etc. in order to maintain current expertise in appropriate areas.
13. Complete special projects as assigned.
Performs other miscellaneous duties as assigned.
Minimum Qualifications:
High School diploma or equivalent.
3-6 months customer service and/or data entry experience desired.
Office & Library Job Description Page 1 of 3 November 2014
Technical Services Library Associate I
• Ability to work with efficiency, skill, accuracy and appropriate speed
• Knowledge of and ability to carry out policies and procedures
• Ability to read library material labels in order to comprehend and put in correct order
• Ability to alphabetize correctly and to understand numerical arrangement utilizing the decimal point (Dewey Decimal Classification)
• Ability to accurately retrieve information and materials from shelves
• Ability to work collaboratively as a member of a team
• Communicates effectively in English, both orally and in writing
• Ability to read and understand written information and instructions
• Ability to read information from computer monitors
• Ability to adapt communication style
• Ability to communicate skillfully, accurately and pleasantly in person, on the telephone, via email, and online
Customer Service
• Ability to use good judgment following procedures in support of library policies
• Ability to empathize and relate to patron needs, exploring beyond the initial question to determine the actual information desired
• Ability to work effectively and courteously with staff
• Ability to work efficiently and calmly during busy periods and with frequent interruptions
• Ability to handle emergency situations in a calm, capable manner
• Ability to provide excellent customer service at all times
• Ability to handle multiple tasks and efficiently organize work
• Ability to exercise initiative and to make appropriate independent decisions
• Ability to work in a supportive manner with colleagues and managers
• Ability to consistently complete and follow-up on departmental jobs
• Knowledge of library policies and procedures
• Knowledge of materials/services available at the Library
• Knowledge of physical organization of the building and functions of the various departments within the Library
• Ability to type and enter data into computer accurately Job Description Page 2 of 3 November 2014
Technical Services Library Associate I
• Proficiency in the use of personal computing technologies, including: desktops, laptops, tablets, current operating systems, and Internet applications required
• Knowledge of Windows platforms and Windows Office Suite (Word, Excel, PowerPoint, Outlook, Publisher and Internet Explorer)
• Knowledge about and/or experience communicating via social media channels
• Fluency in successfully searching library catalogs and research databases
• Experience with integrated library systems (Innovative systems preferred)
• Ability to troubleshoot minor problems with computers and peripherals
• Demonstrates ease and comfort with emerging technologies
Supervisory Responsibility:
Library staff and management
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the functions of this job.
Physical requirements include: speaking, hearing, vision and keyboarding ability sufficient to adequately perform the job, ability to push/pull up to 50 pounds and lift and carry up to 20 pounds occasionally.
Working Conditions:
Work is performed in a typical library environment. Full or part-time position. May require some weekend and evening work.


Villa Park P.L.- Public Services Assistant in Youth Services

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Villa Park Public Library
Library Type: Public Library
County: DuPage

Part Time
Hours: The Public Services Assistant in Youth Services “A” position averages 13.5 hours a week. The Public Services Assistant in Youth Services “B” position averages 13 hours a week.
Salary: $11.50/hour, depending on qualifications

The Villa Park Public Library seeks two versatile, reliable, service-oriented individuals to become our new Public Services Assistants in Youth Services. Join a team that is committed to providing a high level of service to the public and works with patrons of all ages. We are looking for active self-starters who have genuine interest in working with youth and families.

Key responsibilities include working at our Information Desk where we assist patrons with identifying and locating materials, answer reference questions, and provide readers’ advisory services, homework help, and instructional support. Other responsibilities include programming for youth, such as story times for young children and families, and assisting with program registrations and preparations. Additional duties may include creating and maintaining booklists and displays, and special projects as assigned.

The Public Services Assistant in Youth Services “A” position averages 13.5 hours a week. It requires the following shifts: 8:45 am–1:00 pm every Wednesday; 1:00–9:00 pm every Thursday; one shift every eighth week on Saturdays from 9:00 am–5:00 pm; and one shift every other Sunday from 1:00–5:00 pm. There are no Sunday shifts between Memorial Day and Labor Day.

The Public Services Assistant in Youth Services “B” position averages 13 hours a week. It requires the following shifts: 1:00–9:00 pm every Wednesday; 12:30–5:00 pm every Thursday; one shift every eighth week on Saturdays from 9:00 am–5:00 pm; and one shift every fourth Sunday from 1:00–5:00 pm. There are no Sunday shifts between Memorial Day and Labor Day.

Candidates holding a Bachelor’s degree are preferred.

To Apply

Application Deadline:
Open until filled
Application Contact:
Jean Jansen, Youth Services Manager
Apply To:
Villa Park Public Library

305 S. Ardmore Ave.

Villa Park , IL 60181


Naperville P.L. – 20Hr. Children’s Services Associate

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Employer/Library: Naperville Public Library
Library Type: Public Library
County: DuPage

Part Time
Monday 9:00am-1:00pm Tuesday 9:00am-1:00pm Wednesday OFF Thursday 4:00pm-9:00pm Friday 9:00am-1:00pm Friday 12:30pm-9:00pm (once every 8 weeks) Once every 4 weeks Saturday 11:00am-5:00pm Sunday 1:00pm-5:00pm

The Children’s Services Associate understands and follows the mission and values of the Library. Provides reference and Readers’ Advisory service to library customers, assisting library users in the use of digital and print resources, planning and conducting programs, assisting with the juvenile collection management and promoting library resources and services. Proactively participates in outreach activities. Collaborates with other staff members as needed and assists in creating a positive environment.

To Apply

Application Deadline:
Date below
Deadline Date:
Friday, May 26, 2017
Application Note:

Interested applicants are encouraged to visit our Jobs Webpage to carefully review the job description and work schedule and submit an online application.


  • Annual Vacation Accrual: 3 weeks per year
  • Holidays: 7 days per year
  • Annual Sick Accrual: 12 days per year
  • Illinois Municipal Retirement Fund
  • Health Benefits available for 30+ Hour Positions
Apply To:
Naperville Public Library

2035 S. Naper Blvd.

Naperville , IL 60565


North Aurora P.L.- Library Associate – Youth and Teen Services

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Employer/Library: Messenger Public Library of North Aurora
Library Type: Public Library
County: Kane

Part Time
Hours: 20 hours/week
Salary: $13.83/hour

Job Description: Are you enthusiastic, dedicated to excellent customer service, and passionate about working with children, teens and families? The ideal candidate wants to: provide excellent reference and readers’ advisory services; build relationships with our patrons, schools and community; and encourage literacy and a love of learning for all ages. This opportunity is great for experienced library workers interested in working directly with the public and those who want to learn about delivering public library youth services.

The Youth & Teen Services Department serves children birth – 18 years old and their caregivers. Primary responsibilities include: readers’ advisory and reference services, collection management, displays and clerical tasks.


  • Bachelor’s degree or LTA certification required
  • Strong commitment to customer/public service
  • Knowledge of current technology
  • Prior experience working with children, teens, and caregivers
  • Positive, organized, and able to work individually and as a team member


  • Knowledge of children’s and teen literature
  • Spanish-language skills

Benefits: Optional deferred 457b compensation plan and paid time off (PTO) after first full year of employment. This position will participate in IMRF (IL Municipal Retirement Fund).

The Messenger Public Library of North Aurora Illinois ( is an EEO employer.

To Apply

Application Deadline:
Open until filled
Application Note:

Please submit cover letter, resume, and three professional references via email only.

Application Contact:
Michelle Kurczak, Head of Youth & Teen Services
Apply To:
Messenger Public Library of North Aurora

113 Oak Street

North Aurora , IL 60542


North Chicago P.L.- Part Time Circulation Clerk

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North Chicago Public Library
Library Type: Public Library
County: Lake

Part Time
Salary: Will discuss upon interview

This is a part time position under the direction of the Supervisor. This position also requires continuous flow of library materials to and from the patrons, registering and maintaining patron’s records with excellent customer service skills. Work with staff from other departments as needed to provide quality service to the Library in conformance with Library policies and procedures and professional standards.


• High school diploma or GED required
• Entry-level knowledge of secretarial procedures, office methods, and practices
• Operate various types of office equipment.
• Type 40 wpm.
• Accurately file numerically and alphabetically.
• Demonstate attention to detail.
• Ability to read and comprehend, in English, communicate in an effective manner both verbally and written with library patrons. Bi-lingual in Spanish a plus


• Routine check out of library materials, including items on Hold from the adult services department.
• Routine check in of library materials.
• Register patrons with library cards
• Take payment for fines or lost/damaged materials
• Handle routine complaints and answer a variety of questions at the circulation desk.
• Perform search for materials and notifiy patron of results
• Assist patrons in use of library equipment upon request and perform simple maintenance functions such as filling of paper and clearing jams.
• Answer the telephone preferably within two rings and provide general information and accurate transferring of incoming calls.
• Inspect incoming library materials for damages and handle according to in-house procedures.
• Perform all opening/closing procedures in circulation area.
• Maintain a tidy and well-organized circulation area, desk and registration area.
• Assist in accurate shelf reading and reshelving of materials when page(s) are absent or as needed.
• Count and record daily fines on an as needed basis.
• Accurate file and shelve CD’s and DVD’s.
• Other circulation duties as required by Supervisor or by the Director.
• Conduct all library business in a professional and cooperative manner

To Apply

Application Deadline:
Open until filled
Application Note:

Drop off a filled out application with your resume at the library or email your application and resume to An application may be found at the following url:

Application Contact:
Walter Theobald
Apply To:
North Chicago Public Library

2100 Argonne Drive

North Chicago , IL 60064

Phone: 8476890125

Streamwood (Poplar Creek) P.L.- Adult Services Assistant – Outreach Services

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Employer/Library: Poplar Creek Public Library District
Library Type: Public Library
County: Cook

Part Time
Hours: 25 hours per week / Monday, Tuesday, Thursday and Friday 9:00 am to 2:00 pm. Wednesday 12:00 pm to 5:00 pm + evenings and weekends as needed for participation in program and outreach activities
Salary: $17.10 – $25.79 depending on qualifications

Do you enjoy meeting new people, identifying community needs and representing library services? Than this could be the ideal part time position for you.

The Poplar Creek Public Library District seeks an energetic and enthusiastic individual who has a passion for community involvement and quality customer service. This part-time position equals 25 hours per week. Hours must be flexible and will be spent both inside the library and offsite at various community events. This position will spend one day a week at our Sonya Crawshaw Branch located in Hanover Park.

Minimum qualifications: Bachelor’s degree or LTA required. MLS preferred. Ability to speak Spanish a plus.

To Apply

Application Deadline:
Date below
Deadline Date:
Friday, May 26, 2017
Application Contact:
Jill Berrill
Apply To:
Poplar Creek Public Library District

1405 S Park Avenue

Streamwood , IL 60107

Phone: 630-837-6800

St. Charles P.L.- Circulation Assistant

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Employer/Library: St. Charles Library
Library Type: Public Library
County: DuPage

Part Time
Hours: •Monday 6 pm – 9 pm •Tuesday 3 pm – 9 pm •Alternate Saturdays 8:30 am-5 pm •Alternate Sundays 11:30 – 5 pm
Salary: $ 11.64 per hour depending on experience

Circulation Assistant “A” Part-time position available


16 hours a week:

  • Monday 6 pm – 9 pm
  • Tuesday 3 pm – 9 pm
  • Alternate Saturdays 8:30 am-5 pm
  • Alternate Sundays 11:30 – 5 pmDuties:
  • Assist patrons and perform related circulation functions, such as registering patrons for library cards, processing reserves, answering phones
  • Other duties as assignedQualifications:
  • Excellent customer service skills and experience required
  • Communicates effectively in English, both orally and written
  • Computer skills
  • Experience in a public library setting preferred
  • High school diplomaPhysical Demands:

    Ability to sit, stand, reach, stoop, kneel or crouch, and push book cart, and occasionally lift up to 25 pounds

To Apply

Application Deadline:
Date below
Deadline Date:
Friday, May 12, 2017
Application Note:

Applications can be found at


Application Contact:
Human Resources

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