Full Time
Full-time/Non-exempt position will require weekend and evening work
$23.34 per hour

Are you a forward thinking, creative and experienced candidate looking to join a respected and ambitious suburban library as Outreach Services Assistant Manager?

Fountaindale is a customer service driven library, invested in its wonderfully diverse community of 68,000 patrons. We are seeking a self-starter who will advance the library’s mission of providing education, enrichment and discovery to our public. We are a technologically advanced library, providing outstanding print and audiovisual collections, along with access to a makerspaces, robotics, handheld technology and our cutting edge digital media lab, Studio 300.

Fountaindale’s Outreach Services department brings library services to District residents with our 32′ Bookmobile that makes stops at preschools, elementary schools, community stops and senior facilities. Outreach Services also provides home delivery service to anyone in the community who cannot get to the library for any reason. Our talented Outreach Specialists provide storytimes at elementary schools and preschools, and at Panera Bread, McDonald’s and Chick-Fil-A.

Our successful leader will supervise a motivated team of seven Outreach Specialists to provide excellent services and programs to patrons of all ages. The Library is in the process of acquiring a second vehicle to enhance Outreach Services on the road, and our successful candidate will be part of this focus team as well. He or she will foster open communication and collaboration within the Outreach Services department, and across all library departments to plan, organize and implement effective programs and services.

Duties: Provides consistent, gracious and friendly service to internal and external customers. Understands and enforces library policies and procedures while safeguarding intellectual freedom and patron privacy. Demonstrates an understanding of, and respect for, the diversity of customers, coworkers and supervisors, and the community as a whole. Coordinates, supervises, selects, trains, and schedules Outreach Specialists to drive Bookmobile and other vehicles, provide story times, book talks, and to promote library services to homeschools, homebound, retirement centers, community stops, preschools and elementary schools to patrons. Evaluates and recommends Bookmobile and other vehicle stops in collaboration with Outreach Services Manager. Oversees inspection of Bookmobile and other vehicles for maintenance. Ensures preventive and other maintenance for the Bookmobile and other vehicles, including cleaning of the vehicle. Selects and monitors vendor performances and resolves issues as needed. Chairs and participates in regional and library wide committees for special projects, strategic planning, new library initiatives, departmental development, and consortia wide development. Serve as liaison for library in programming initiatives with external agencies. Prepares and submits required records, reports, statistics, purchase requests in keeping with the policies and procedures of the library. Performs collection management duties in suggesting additions and withdrawals. Coordinates maintenance of Outreach collections as assigned including inventory and stocking materials and assigns tasks. Manages, coordinates, hires and budgets programs, cross-departmental programs and performers in collaboration with Outreach Services Manager. Reviews driving and safety procedures with staff. Acts as backup departmental lead on building responsibility issues. Performs all duties of Outreach Services when needed. Keeps informed of current information and trends at the local and regional library level. Participates in professional development activities relating to areas of responsibility. Performs other miscellaneous duties as assigned.

Minimum Qualifications:

Education: Requires expertise acquired through completion of a bachelor’s degree.

Experience: Minimum of two years related library experience in a library or comparable organization required. One to three years of supervisory experience.

Skills: Office & Library: Strong knowledge of outreach services, principles, trends, practices and technology. Basic knowledge of children’s, teen, and adult literature, popular materials and reference materials in a variety of formats. Knowledge of customer service skills and digital information retrieval. Basic knowledge of productivity suites and integrated library systems. Basic knowledge of circulation, interlibrary loan and public access catalog operations. Basic knowledge of employment law and best practices for personnel management. Basic knowledge of collection development operations. Ability to lead, inspire and motivate others to perform well and accepts feedback from others. Ability to incorporate technology into programming and other public services. Ability to exercise reasonable and independent judgment and discretion. Ability to manage and prioritize multiple tasks. Ability to analyze and synthesize data to produce new or revised processes and procedures. Ability to adapt to and effectively implement change. Familiarity with a variety of tablets and similar devices.

Driving: Must obtain and maintain a valid class C Illinois driver’s license within 90 days of hire. General knowledge of the mechanics of operating large vehicles.

Communication: Ability to establish and maintain effective working relationships with staff and public. Communicates effectively in English, both orally and in writing. Speaking skills in other languages, particularly Spanish, is a plus. Ability to stay calm and effective in difficult situations. Ability to empathize and relate to the needs of all patrons.

Supervisory Responsibility: Position has supervisory responsibility. Interview, hire, train, encourage, review work, inspire, assist, develop, counsel, evaluate, discipline and enforce library rules and policies.

Contacts: Internal: Library staff and management. External: Patrons, school staff, performers, community agencies, senior facilities, vendors, and staff from other libraries.

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the functions of this job. Physical requirements include: good speaking, hearing and vision ability, ability to push carts of library materials weighing up to 100 pounds daily, lifting materials weighing up to 50 pounds daily and up to 20 pounds frequently. Will require standing for prolonged periods of time.

Working Conditions: Work is performed in a bookmobile and other vehicles as well as a typical library environment. Will be exposed to inclement weather conditions. Requires some weekend and evening work.

To Apply

Application Deadline: Open until filled
Application Note:

To apply for this position an Application for Employment is required. Applications can be sent directly to the library to the attention of Human Resources, 300 West Briarcliff Road, Bolingbrook, IL 60440 or emailed to

No phone calls please. Equal Opportunity Employer.

Application Contact: Human Resources
Apply To: 
Fountaindale Public Library District

300 West Briarcliff Road

Bolingbrook , IL 60440

Phone: 630-759-2102