Job Title: IT Services Clerk
FT/PT: Part Time
Hours: 34 hours per (two-week) pay period. Required to work from 5-9pm on Thursdays or Wednesdays and 1-2 Saturdays per month, plus some weekday daytime hours.
Salary: Starting at $14.01 per hour. Depending on experience and qualifications. Benefits include paid vacation time and sick leave.
Position Description:
Are you a customer-service oriented and tech-savvy person? Can you communicate clearly and effectively with public and staff? Are you familiar with Windows and Mac computers, web searching and emailing, Microsoft Office and Google Docs, Apple and Android tablets/smartphones with various apps, WiFi connection, printing, scanning and photocopying? Do you love helping people at different skill levels learn how to use a variety of technologies? Will you enjoy helping people be creative at our Makerspace? Are you capable of basic equipment troubleshooting? Do you have the ability to multitask, set priorites, make independent decisions, exercise discretion and maintain composure to meet patron and staff needs?
The Addison Public Library is looking for a qualified part-time Information Technology Services Clerk to provide training and assistance to patrons using computers and other library equipment as well as online resources and software applications. You are expected to instruct patrons with varying levels of technical ability in one-on-one and group settings on the use of technology. You will need to perform routine maintenance tasks on public computer workstations, printers and other equipment. You will also be promoting library technology programs and services. You are expected to stay current with technologies via continuing education. You will also need to be willing to take on other duties to help fulfill the library’s mission and goals.
Knowledge, Skills, and Abilities:
1. Extensive knowledge of hardware and software, including but not limited to: desktop computer, printer, scanner; laptop, tablet, smartphone and other mobile devices; Windows/OS/Android/iOS operating systems; Microsoft Office, Google Docs; Apple/Google creative apps; web searching and emailing; resume creation and editing; WiFi connection and printing, etc.
2. Ability to perform basic troubleshooting on computers and other equipment.
3. Ability to work and communicate effectively with public and staff.
4. Ability to train computer users of all ages and skill levels.
5. Ability to set priorities, make independent decisions, and exercise discretion with patrons and staff.
6. Ability to handle multiple tasks, follow through tasks to completion, and meet deadlines.
7. Ability to maintain composure in difficult situations.
8. Physical ability and manual dexterity to operate computer keyboard, telephone, and other office equipment, read computer screens.
9. Ability to reach, bend, and lift.
10. Ability to move freely throughout the building.
11. Bilingualism (English/Spanish or English/Polish) preferred.
Minimum Qualifications:
Education: High school diploma or equivalency. Some college preferred.
Experience: One year related experience.
Evening and weekend hours required.
Access to transportation required.
If you enjoy working in a team environment to serve a diverse population in our community, please submit your application (cover letter, resume and three references) to
Application Deadline: Nov 9, 2015