Job Title: Information Desk Assistant
Department: Popular Services
Reports To: Audiovisual Information Desk Supervisor
FLSA Status: Non-Exempt
Classification: Library Staff 2
Salary Range: $11.39 – 20.50
Start Date: ASAP
Prepared Date: July 28, 2011
Approved By: Judy Napier/Stephanie Sarnoff

SUMMARY
The Information Desk Assistant is responsible for assisting and fulfilling the patrons’ need for materials, information, or services. The Information Desk Assistant is also responsible for representing the Library standards, as this position mostly interacts with the patrons.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Public Service
Assess patrons’ needs effectively and efficiently, either in person, over the telephone, or in writing.
Answer patrons’ general reference inquires and directional questions about the Library and its services.
Instruct patrons in the use of the Audiovisual (AV) classification system.
Search for library materials, by computer and on shelves.
Assist patrons at the online catalog and in the library stacks.
Reserve AV materials for patrons when the request is in-person, over the telephone, or by e-mail.
Assist patrons with Reserves questions when Reserve employees are not available.
Assist patrons with requests for out-of-library services through interlibrary loan.
Process requests for AV equipment for Library programs using E*vents/E*Roomreserve calendar; set-up and take-down equipment and provide instruction on proper use.
Assist with ordering AV materials.
Order and organize the feature film presentations every Wednesday, Thursday and Friday.

Internal Service
Maintain AV information statistics calendar on a daily basis.
Maintain the marquee.
Check inventory of equipment; maintain the Equipment Instruction manual.
Assist with weeding the AV collection.
Assist with special projects, including: create bibliographies, inventory various AV collections, survey other libraries on various topics.
Assist with AV displays within the department and throughout the Library.
Contributes regularly to content of Library webpage.

Other Duties
Maintain working knowledge of the SIRSI computer system, the Library’s stand-alone databases, various CD-ROM products, and ILLNET.
Attend meetings and training as required or requested.
Abide by the Standards of Excellence for employees and policies and procedures of the Library
Treat all patrons and employees fairly and with an open mind; maintain patron and employee confidentiality.
Communicate clearly in English, either in person, on the telephone, and in writing.
Cope with the stress of the job and get along with coworkers.
Maintain the ability and patience to understand and be understood by non-English speaking patrons.
Other duties as assigned.

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
One year certificate from college or technical school, with related experience and/or training. A Library Technical Assistant (LTA) degree is preferred. A background in music or experience in the audiovisual area is also preferred. Working knowledge of word processing, spreadsheet, and database applications is required.

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS
No certificates, licenses, or registrations are required for this job.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee regularly is required to walk and sit. The employee is regularly required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds and move a cart up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

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